Terms and conditions of sale

Article 1 - Subject

These General Terms and Conditions of Sale determine the rights and obligations of the parties in the context of the online sale of services

offered by DOMAINE DE LA COUTARDIERE.

Article 2 - General Provisions

The applicable General Terms and Conditions are those in force at the time of payment for the order. Domaine de la Coutardière reserves the right to modify them at any time by publishing a new version on its website. The validation of the order implies the Customer's acceptance of these General Terms and Conditions and, where applicable, of the specific conditions relating to certain services.

The Client must have the legal capacity to contract.

Article 3 – Rules

The booking becomes effective when the tenant pays a deposit amounting to 40 % of the rental cost for the stay, before the date agreed upon when contacting the owner. The balance is to be paid no later than 30 days before arrival. If the tenant delays their arrival, they must inform the owner in advance and send them the balance of the rent by the originally scheduled start date of the rental.

Payment methods accepted:

Bank card
Cheque payable to EI MURAIL Ghyslain to be sent to the address MURAIL Ghyslain La Tigerie 85520 ST VINCENT SUR JARD
Bank transfer IBAN: FR7614706001797396049748950 BIC: AGRIFRPP847
Holiday vouchers to be sent to the address MURAIL Ghyslain La Tigerie 85520 ST VINCENT SUR JARD

Security deposit :

A security deposit of €2,000 will be required in the form of a bank pre-authorisation or cheque. This sum will only be debited in the event of damage noted at the end of the stay. The security deposit may be used by the DOMAINE DE LA COUTARDIERE to cover:

Additional cleaning fees will apply if the accommodation is left in an abnormally dirty condition.
A charge for non-compliance with spa usage instructions (£250 to £500).
A fee for non-compliance with pool room usage guidelines (£150).
Charges for damage to accommodation or its areas.
A charge for failure to maintain the peaceful enjoyment of the tenancy.
Any sum due for unpaid services upon departure.
Loss of keys (maximum €10).

Article 4 – Holiday cottage rental

The rental price includes:

Rental between 5 p.m. and 10 a.m. for a weekly stay, and between 5 p.m. and 5 p.m./6:30 p.m. for a weekend stay.
Bed linen
The private use of the swimming pool and spa
Reasonable access and use of the land
Water and electricity consumption
VAT in accordance with current legislation
Household waste collection
Cleaning on departure subject to the cottage having been returned in a suitable condition.
Wood for the wood-burning stove is supplied within reason.

Before the final inventory check, the tenant must return the premises in the condition they found them: put away belongings, replace furniture, clean floors (sweep if necessary), empty fridge, empty and sorted rubbish taken to the outside bin. The tenant must strip the beds. The tenant returns the keys.

The number of people mentioned per accommodation in our rates corresponds to the maximum occupancy allowed, taking into account the available equipment. It cannot be exceeded for safety and insurance reasons.

Forbidden party. Music to stop by 10:30 PM at the latest. The tenant must ensure the peaceful nature of the rental and use it in accordance with its purpose. In case of non-compliance, a flat-rate deduction will be made from the security deposit.

By accepting these general terms and conditions of sale, I am aware that my stay takes place at the heart of our farm, with the inherent risks it may present: variable weather, the presence of cows nearby, and the presence of insects and birds nearby, and that it is possible to encounter them indoors as well.

Article 5 – Prices

Our prices are subject to change according to economic conditions or regulatory provisions, and they are inclusive of all taxes. Only the price indicated on your booking voucher or other confirmation letter is binding.

Article 6 – Conclusion of the online contract

In accordance with the provisions of article 1127-1 of the French Civil Code, the Customer must follow a series of steps in order to conclude the contract by electronic means: Information on the essential characteristics of the Product, Choice of the Product and, where applicable, its options, Indication of the Customer's essential contact details (identification, email, address, etc.), Acceptance of these General Terms and Conditions of Sale, Verification of the elements of the order and, where applicable, correction of any errors. Before confirming the order, the Buyer may check the details of the order and its price, and correct any errors or cancel the order. Confirmation of the order will result in the formation of this contract. The Customer will then follow the instructions for payment, payment for the products and collection or delivery of the order. The Customer will receive confirmation of payment of the order by e-mail, as well as an acknowledgement of receipt of the order confirming it. During the ordering process, the Customer will have the opportunity to identify any errors made in entering data and to correct them. The language proposed for the conclusion of the contract is French. Communications, orders, order details and invoices are archived on a reliable and durable medium so as to constitute a true and durable copy in accordance with the provisions of article 1360 of the French Civil Code. This information may be produced as proof of the contract.

Article 7 – Conditions for Cancellation or Modifications by You

Bookings are cancellable up to 90 days before your arrival date. After this period, the following financial conditions will apply:

More than 90 days before your stay: 100% of the deposit refunded.
Between 30 and 90 days: 50% refund of the deposit %.
Less than 30 days: no refund of deposit.
Cancellation due to lockdown or travel ban: full refund.
Holiday interruption: no refund will be provided in the event of interruption of your holiday by your own choice and 100% of the holiday cost

the balance will be due.

Article 8 – Modification or Cancellation by DOMAINE DE LA COUTARDIERE

Any cancellation made by the owner, before the start of the stay, shall be notified to the tenant by registered letter with acknowledgment of receipt.

The tenant, without prejudice to any claims for compensation for damages that may have been suffered, shall be reimbursed for the sums paid immediately.

Article 9 – Swimming pool and spa

Using the spa:

The SPA is designed for 5 to 6 people (30-minute session). Before entering, shower with soapy water and rinse thoroughly. Long hair must be tied back. Do not use sun cream, moisturiser or nail varnish before entering the SPA. Only swimming costumes are permitted. Use a clean swimming costume (do not go to the beach beforehand, as grains of sand can damage the SPA). All drinks and food are forbidden. Close the SPA after each use. Do not put anything down or climb on the SPA cover. If these rules are not respected, 250€ will be retained on the deposit for non-compliance with hygiene rules and 500€ for non-compliance leading to possible damage to the tank.

Pool usage:

The pool is treated with chlorine. Children are only allowed in this area under adult supervision. Before entering, shower with soapy water and rinse thoroughly. Do not use sun cream or moisturiser before entering the pool. Only swimming costumes are permitted. Diving is prohibited (pool depth: 1.35m). Replace the cover at the end of each use. Do not climb on the cover, it is not a safety apron.

We recommend that you bring 2 swimming costumes: one for the beach and one for the pool and spa, to avoid problems with sand in the spa.

Article 10 – Animals

Pets belonging to guests are not allowed in our cottage.

Article 11 – Vandalism

After the client's departure, an inventory check will be carried out by DOMAINE DE LA COUTARDIERE and will result in the billing of any damage or unlawfully removed items if there are discrepancies with the initial inventory check. We ask you to report any damage that is not your fault within one hour of arriving at your gîte so that we can inspect it together. Without notification from you, it will be deemed that the gîte, as well as the items associated with it, are in good condition and show no damage at the time of your arrival. We meticulously check the condition of our gîte and the items provided within them between each client. We encourage you to report any damage caused by you as soon as possible, noting that your civil liability insurance often covers any potential costs related to unintentional damage on your part.

Article 12 – Complaints

Any claim relating to a stay must be sent by registered letter with acknowledgment of receipt within 30 days of the end of the stay to the following address: DOMAINE DE LA COUTARDIERE – 2 Rue de la Coutardière 85520 Saint Vincent sur Jard.

Article 13 – Right of withdrawal

Article L. 221-28 of the Consumer Code states «the right of withdrawal may not be exercised for contracts: (...) 12° for the provision of accommodation services, other than residential accommodation, transport of goods services, car rental, catering or

leisure activities that must be provided on a specific date or period;»

Article 14 – Opposition to unsolicited telephone calls

Anyone can register for the telephone marketing opt-out list (BLOCTEL).

Article 15 – Use and communication on the website www.domainedelacoutardiere.fr

The Customer must have a valid and active e-mail address and must ensure that his/her e-mails are received correctly. If the Customer provides incorrect contact details at any stage of the booking process, DOMAINE DE LA COUTARDIERE cannot be held responsible. DOMAINE DE LA COUTARDIERE will not be held responsible and DOMAINE DE LA COUTARDIERE will not be held responsible for any carelessness or negligence on the part of the Customer in this respect. Acceptance of the GCS implies express and irrevocable acceptance of the use of electronic media as a means of communication and conclusion of the contract between the Customer and DOMAINE DE LA COUTARDIERE. In this respect, the Customer is solely responsible for regularly consulting his/her e-mail box. Fraudulent use of the Site, or use which contravenes these GTC, will justify the refusal to the Customer, at any time, of access to the Services. Except in the case of fraud, of which it is the Customer's responsibility to provide proof, the Customer is financially responsible for their actions on the Site, in particular for the use made of their user name and password. They also guarantee the truthfulness and accuracy of the information they enter on the Site.

ARTICLE 16 – Invalidity

If any of the stipulations in these T&Cs were found to be void under an applicable rule of law or a final court decision, then it would be deemed unwritten, without thereby causing the nullity of these T&Cs, nor altering the validity of its other provisions.

Article 17 – Intellectual property rights

The brands, domain names, products, software, images, videos, texts, or more generally any information subject to intellectual property rights, are and shall remain the exclusive property or enjoyment of the Seller. No assignment of intellectual property rights is made through these T&Cs. Any total or partial reproduction, modification, or use of these assets for any reason whatsoever is strictly prohibited.